When Should You Use Scenario Vs Playbook For Customer Churn Cost Calculator?
Decision rule
Use Scenario when uncertainty is high. Use Playbook when direction is clear and you need execution speed.
Use Scenario first if
- assumptions changed recently
- performance volatility increased
- confidence score is below 65
Open: /tools/scenario/
Use Playbook first if
- priorities are stable
- risk is under control
- team capacity is predictable for the next 11 days
Open: /tools/playbook/
Always re-anchor with baseline: /tools/ and verify risk in /tools/audit/.
Source cluster: wave4-customer-churn-cost-calculator-question
Page type: question-longtail
Notes: top10 wave4 expansion
Site: Churn Cost Calc